Terms and Conditions for Ajwa Boutique

1. Governing Law

Any dispute or claim arising out of or in connection with your use of the Ajwa Boutique website shall be governed and construed in accordance with the laws of Pakistan.

2. Exchange Policy

All products purchased from our website are eligible for exchange within 7 days of delivery under the following conditions:

  • Eligibility :
  • The item is faulty, damaged, or defective upon delivery.
  • The received product differs from your original order .
  • Items are missing from the package (e.g., missing accessories, labels, or original packaging).
  • Process :
  • Claims must be made within 7 days of delivery .
  • Share clear images of the damaged/defective item(s) and outer packaging via email to support@ajwaboutique.com .
  • Contact us at +92 321 123 4567 within 7 days to raise a dispute.
  • Ajwa Boutique will review each case individually and aim to resolve disputes fairly.

3. Resolution of Disputes

  • Upon approval of a valid claim, we will issue:
  • A replacement of equal value against the product listed in the invoice.
  • OR a store credit coupon (valid for 60 days) if replacement is not feasible.
  • No dispute will be accepted after the 7-day period post-delivery.

4. Customer Responsibility

  • You confirm that all purchases are made in good faith and without intent for fraudulent activity.
  • You are solely responsible for all selections made during checkout (e.g., garments, dresses, or products).

5. Data Usage

Ajwa Boutique may use your personal information for the following purposes:

  • Sending marketing offers, newsletters, and catalogs (e.g., your email address, name, postal address).
  • Creating your personal account on ajwaboutique.com (e.g., name, phone number, email address).
  • Contacting you regarding delivery issues (e.g., phone number, shipping address).
  • Disclosing data to fraud prevention agencies to ensure transaction security.
  • Verifying your legal age for online shopping.

6. Payment Methods

  • We accept payments via Visa and MasterCard (credit/debit) in PKR (or other agreed currencies).
  • Payment details are securely processed through our payment gateway. All transactions occur via encrypted connections to protect your data.

7. Binding Agreement

By accessing, browsing, or purchasing from the Ajwa Boutique website, you agree to be bound by these Terms & Conditions, as amended from time to time. These terms constitute a legally binding contract between you and Ajwa Boutique.

8. Contact Us

For disputes, exchanges, or queries:

Last Updated : [Insert Date]

By placing an order, you acknowledge and agree to these terms.